Delivery and Returns
At Timtommy Bucket Hat (accessible at jeryhoutston.com), we are committed to ensuring that every customer enjoys a seamless shopping experience. Our Delivery and Returns Policy explains the terms under which we process orders, ship goods, and accept returns. Please read the following carefully before making a purchase.
Delivery Timeline and Processing
All orders are processed within 1–2 business days after payment confirmation. Processing includes quality control, packaging, and preparing the order for shipment. Please note that during busy seasons, holidays, or promotional events, processing may take slightly longer. Customers will receive a confirmation email once the order has been dispatched, along with a tracking number. Standard shipping usually takes between 7–14 business days, depending on the customer’s location. Expedited shipping may be available for an additional fee and typically shortens the delivery period to 3–7 business days. We work with trusted carriers to ensure safe and reliable delivery.
Shipping Fees and Free Shipping Offers
Shipping fees vary depending on the customer’s region, order value, and shipping method chosen. We occasionally offer free worldwide shipping promotions, which are clearly communicated on our website. Unless otherwise specified, free shipping is available on orders over a certain threshold. Please check our promotional banners or checkout page for details. Customs duties or import taxes may apply in certain countries. These fees are the responsibility of the customer, and Timtommy Bucket Hat has no control over them.
Delivery Issues and Lost Parcels
If a parcel is delayed, lost, or damaged in transit, customers should contact our support team at [email protected] as soon as possible. We will investigate the matter with the shipping carrier and provide assistance. In cases of lost parcels, we may offer a replacement or refund after confirming with the courier. For damaged goods, customers should provide photographic evidence to expedite the resolution process. While we make every effort to ensure timely delivery, we are not responsible for delays caused by customs clearance, weather conditions, or events beyond our control.
Returns and Exchanges
We want our customers to be fully satisfied with their purchase. If you are not completely happy, you may request a return or exchange within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please email [email protected] with your order number and reason for return. Once approved, you will receive detailed instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect. After inspection, refunds are issued to the original payment method within 7–10 business days.
Exclusions and Limitations
Certain items may not be eligible for return, including final sale products, promotional items, or customized hats. Gift cards and digital downloads are also non-refundable. Returns that do not meet our conditions may be refused or subject to a restocking fee.
Refund Processing and Store Credit
Depending on your preference, refunds may be issued as store credit or back to the original payment method. Store credits can be used for future purchases at jeryhoutston.com and do not expire. Please note that refunds exclude initial shipping fees unless the product was faulty or incorrectly shipped.
Exchange Process
If you wish to exchange an item for a different size, color, or style, please state your request when contacting our support team. Exchanges are subject to stock availability. If the requested item is out of stock, we may provide a refund or suggest an alternative product.
Final Statement
By placing an order on Timtommy Bucket Hat, customers acknowledge and agree to this Delivery and Returns Policy. We are dedicated to providing fair, transparent, and customer-friendly policies to ensure satisfaction. Should you have further inquiries, contact our team anytime at [email protected]